Your first visit, with fewer unknowns.
Practical information about getting started, preparing for an appointment, and asking your clinic about insurance and payment.
Getting started
Choose your clinic and send an appointment request. A member of the team will contact you about scheduling. Sending the form does not reserve an appointment time.
Choose your clinic
Send a request
Hear from your local team
New patient registration through HENO
New patients can also complete their registration through HENO. Registration is not a confirmed appointment; the clinic will contact you about scheduling.
Preparing for your visit
Before your appointment, ask your clinic which paperwork and documents to bring. Comfortable clothing that lets you move can help you prepare for your visit. Your team can answer questions about the evaluation and any specific preparation.
- Ask your clinic what to bring, such as identification, insurance information, and any paperwork it requests.
- Wear comfortable, loose clothing that allows you to move easily.
- Think about the activities you want to get back to; your therapist will build the plan around them.
Insurance & payment
Coverage and visit requirements can vary. Contact your clinic to discuss your plan, referral or authorization questions, and any expected out-of-pocket costs before your visit.
Your clinic can confirm whether your plan is accepted and what to expect before your first visit.
Self-pay and wellness services
Some wellness and recovery services are not covered by insurance. Ask your clinic about current options and pricing, or read about wellness options.
Paying a clinic bill
Clinic bill payment is separate from shop purchases. For questions about your clinic bill, contact your clinic.
Questions before you come in
How do I request an appointment?
Choose a clinic and complete the appointment request form. Our team will follow up to discuss scheduling.
Is my appointment confirmed when I submit?
No. Your appointment is confirmed after the clinic contacts you and agrees on a time.
How do I find the right clinic?
The Locations page lists all seven clinics with hours, contact details, and team information.
Where can I find pool hours?
Pool hours are listed on the Caroline and South Stafford clinic pages. Contact the clinic about session availability.
Can I ask about insurance before scheduling?
Yes. Contact your chosen clinic with questions about your plan, requirements, and expected costs.
Do I need a referral?
Requirements can depend on your circumstances and insurance plan. Contact the clinic before your visit so the team can help you check what is needed.
More answers from Fusion
What should I expect during physical therapy sessions?
Our sessions for physical therapy in Virginia typically involve an assessment of your condition, manual techniques to improve mobility and flexibility, individualized exercises and activities to help you reach your goals, education on how to prevent further injury or pain, and instruction on proper posture, body mechanics and other lifestyle changes.
What do I need to wear or bring with me?
You should dress in comfortable, loose clothing that allows you to move easily and doesn’t restrict circulation. Depending on your condition, your physical therapist may also recommend special shoes or a brace. You should also bring any paperwork related to your medical history, including x-rays, ultrasounds, and doctor’s notes.
How long will my physical therapy sessions last?
Sessions typically last 30-60 minutes depending on your condition and the types of techniques used. Your physical therapist will give you an estimate when you first arrive for your appointment.
What if I have questions after my physical therapy session?
Your physical therapist should be available to answer any questions or concerns you may have about your treatment plan before and after each visit. You can also contact the clinic directly for further assistance. We want you to get the most out of every session!
How often will I need to attend physical therapy sessions?
The frequency of visits will depend on your individual goals and condition, but typically it is recommended that patients attend 2-3 times per week for a minimum of 4-6 weeks in order to maximize results. Your therapist will provide more details during your initial appointment.
Let's find your next step.
Choose your clinic and send a request. Our team will help you get started.